Return & refund Policy

At Med Pharmacy, your health and satisfaction are our top priorities. Due to the nature of pharmaceutical and healthcare products, we follow strict guidelines for returns and refunds to ensure safety and compliance with health regulations.

1. Products Eligible for Return
   Returns are only accepted under the following conditions:

You received the wrong item (e.g., wrong product, size, or quantity)

The product is damaged or defective upon delivery

The product is expired or close to expiration

The product is not as described

To be eligible for a return:

The item must be unused and in its original packaging

The return must be initiated within 48 hours of delivery

A valid unboxing video or photo proof must be provided

Note: We do not accept returns for opened, used, or temperature-sensitive items (like insulin, vaccines, etc.) unless damaged or incorrect.

2. Non-Returnable Items
   As per applicable laws and hygiene/safety concerns, the following items cannot be returned:

Opened or used medicine strips

Items without original packaging or invoice

Personal care, hygiene, and intimate products

Prescription drugs, unless damaged or incorrect

Products marked as “non-returnable” on the product page

3. Return Process
   To initiate a return:

Email us at support@medpharmacyhyd.in or WhatsApp at [Insert Number]

Provide your order number, reason for return, and photo/video proof

Our team will verify and arrange for pickup or guide you through the next steps

4. Refund Policy
   Once the returned item is received and inspected, we will:

Approve or reject your refund request within 2–4 business days

Credit the refund to your original payment method within 5–7 business days after approval

Notify you via email/SMS once your refund is processed

If the refund is delayed beyond 7 days, contact us and we’ll assist you immediately.

5. Order Cancellation
   You may cancel an order before it is shipped by contacting our support team

If the order has already been shipped, it cannot be canceled and must go through the return process if eligible

Refunds for canceled orders are processed within 3–5 business days